Terms of Service

Please read these Terms of Service ("Terms") carefully before using the services provided by Hot Water System Perth ("we", "us", or "our"). By engaging our services, you agree to be bound by these Terms.

Services

We provide hot water system installation, repair, maintenance, and related plumbing services in the Perth metropolitan area. Our services include but are not limited to:

• Heat pump hot water system installation
• Solar hot water system installation
• Gas and electric hot water systems
• Hot water system repairs and maintenance
• Compliance upgrades and tempering valve installation
• System assessments and advice

Quotes and Pricing

All quotes provided are estimates based on the information available at the time. Final pricing may vary if:

• Site conditions differ from what was described or expected
• Additional work is required to complete the job safely
• Access difficulties are encountered
• Parts or equipment need to be special ordered

We will always discuss any changes to the quoted price before proceeding with additional work. Written quotes are valid for 30 days unless otherwise stated.

Payment Terms

• Payment is due upon completion of work unless otherwise agreed in writing
• We accept payment by credit card, debit card, bank transfer, or cash
• For larger jobs, a deposit may be required before work commences
• Overdue accounts may incur interest and collection costs

Warranties

Workmanship Warranty

We warrant our workmanship for a period of 12 months from the date of completion. This covers defects in installation or repair work performed by our team.

Product Warranties

Products we supply are covered by the manufacturer's warranty. Warranty periods vary by product and will be detailed in the warranty documentation provided at installation. We can assist with warranty claims for products we have installed.

Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, neglect, or failure to maintain
• Damage caused by third parties or attempted DIY repairs
• Normal wear and tear
• Issues arising from water quality or supply problems
• Consequential damages (e.g., water damage to property)

Cancellations and Rescheduling

We understand plans change. Please provide at least 24 hours notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may incur a fee to cover our time and travel.

Access and Site Conditions

You agree to:

• Provide safe and clear access to the work area
• Ensure someone over 18 is present (or provide authorised access instructions)
• Inform us of any known hazards, underground services, or access restrictions
• Secure pets that may interfere with work

Licensing and Compliance

All our plumbers hold current Western Australian plumbing and gas fitting licences. All work is performed in accordance with the Plumbing Code of Australia and relevant Australian Standards. We provide compliance certificates for applicable work.

Insurance

We maintain appropriate public liability and professional indemnity insurance for our business operations. Evidence of insurance can be provided upon request.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to:

• The re-supply of services; or
• Payment of the cost of having the services re-supplied

We are not liable for indirect, consequential, or economic loss, except where such limitation is prohibited by Australian Consumer Law.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified.

Disputes

If you have a concern about our services, please contact us first to discuss. We are committed to resolving issues fairly and promptly. If we cannot resolve a dispute, you may contact Consumer Protection WA or seek independent legal advice.

Website Use

By using our website, you agree:

• Not to use the website for any unlawful purpose
• Not to attempt to gain unauthorised access to our systems
• That content is provided for general information only and does not constitute professional advice
• That we may modify or discontinue the website at any time

Intellectual Property

All content on our website, including text, images, and design, is owned by or licensed to us and is protected by copyright. You may not reproduce, distribute, or use our content without permission.

Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

Contact Us

If you have questions about these Terms, please contact us:

• Phone: 08 7666 2806
• Email:
• Location: Nedlands, Western Australia