Privacy Policy

Hot Water System Perth ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Call us or send us an email
• Book a service appointment
• Subscribe to our newsletter

This information may include:

• Name
• Email address
• Phone number
• Street address or suburb
• Details about your hot water system or service requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and perform services
• Send appointment reminders and service updates
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., website hosting, email services)
• Professional advisors (accountants, lawyers) as necessary
• Government authorities when required by law

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous data about your visit. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: 08 7666 2806
• Email:
• Location: Nedlands, Western Australia